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Store Policies

Customer Care

1. No Refunds: We take pride in the quality of our products. In order to remain compliant: once a purchase is made, we can not offer refunds. However, if you encounter any issues with your purchase, please reach out to our customer support team, and we’ll be happy to assist you.

2. Exchange for Defective Items: In the rare event that you receive a defective item, please contact us within 2 days of receiving your order. We’ll arrange for an exchange of the defective product for the same item in proper condition.

 

3. Order Modifications: If you need to make changes to your order, please reach out to us as soon as possible. We’ll do our best to accommodate your request before the order is processed and shipped.

 

4. Shipping and Delivery: We strive to deliver your orders in a timely manner. Please refer to our shipping and delivery information for estimated delivery times and any applicable fees.

 

5. Wholesale Inquiries: Need products in bulk? We’d be more than happy to accommodate within legal limits. Contact us today for bulk pricing!

 

6. Contact Information: For any inquiries, concerns, or assistance, please contact our customer support team at [email protected], fill in a contact form on our site or text/ call us at (808) 272 – 2631. We’re here to help you!

 

Thank you for choosing us for your needs. Your satisfaction is important to us, and we appreciate your understanding of our store policy.

 

Privacy & Safety

At Oahu Dispensary and Provisions we hold your privacy and personal information in the highest regard. We are committed to ensuring the security and confidentiality of the information you entrust us with. This privacy policy outlines how we handle and protect your data:

 

Information Collection:

When you engage with us, we may collect certain information, including but not limited to your name, contact details, and purchase history. This information is used solely to provide you with the best possible experience and to fulfill your requests.

 

Data Security:

We have implemented stringent security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. Our systems are regularly updated to meet the latest security standards, ensuring your data remains protected.

 

No Sale of Personal Information:

We want to assure you that we will never sell, trade, or share your personal information with third parties for their marketing purposes. Your data is used solely for internal purposes, such as processing orders, improving our services, and communicating with you.

 

Third-Party Services:

In some instances, we may use trusted third-party services to enhance our operations. Rest assured, any third-party partners we engage with are selected carefully, and they are bound by strict confidentiality agreements to ensure the safety of your information.

 

Your Choices:

You have the right to review, update, and correct any personal information you have shared with us. If you wish to opt-out of any communications from us, you can do so at any time by contacting our customer support team.

 

Legal Compliance:

While we strive to protect your information, we may be required to disclose certain data as per legal obligations or court orders. However, we will always take appropriate measures to limit such disclosures to the extent necessary.

 

Your Trust Matters:

Your trust is invaluable to us, and we are dedicated to maintaining it. If you have any concerns about your privacy or data security, please don’t hesitate to reach out to our privacy team at [email protected] or (808) 272 – 2631.

 

By choosing Oahu Dispensary and Provisions, you’re choosing a commitment to your privacy and the responsible handling of your personal information. Thank you for entrusting us with your business.

 

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